Collins Sefa Telco sweeps leadership, customer experience, marketing, and social impact categories at Ghana’s premier technology awards
Telecel Ghana emerged as the most decorated telecom operator at the 7th National Technology and Communications Awards (NTCAs), securing nine awards across leadership, customer experience, technology, marketing, and social impact categories.
The event, held at the Accra Marriott Hotel, celebrated excellence in Ghana’s technology and communications sector, bringing together industry leaders, policymakers, and innovators.
Telecel Ghana’s Big Wins
Telecel Ghana’s victories spanned some of the night’s most competitive categories, including:
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Best Broadband Service Provider
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Outstanding Telecom Customer Support Experience
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Best Mobile Money Service Provider
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Best Campaign for its high-performing “More Money” Promo
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Marketing Team of the Year
In leadership recognition, Ing. Patricia Obo-Nai, CEO of Telecel Ghana, was named Telecom CEO of the Year, while Dr. Joyce Koi-Akrofi received the Technology Mentor of the Year award — underscoring the company’s strong influence and leadership in Ghana’s telecommunications sector.
Celebrating Social Impact and Purpose
The Telecel Foundation continued the company’s winning streak by earning two key awards:
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Beyond Connectivity Award for its Red Hearts employee volunteering programme
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Social Contribution Through Technology Award for DigiTech Academy, its nationwide digital skills training initiative in schools.
These recognitions highlight Telecel’s deep investment in social impact, digital inclusion, and youth empowerment.
Leadership Reflections
Speaking after the event, Ing. Patricia Obo-Nai, who also featured on the cover of Digital Future Magazine by the organisers, said the recognition validates Telecel’s vision of combining operational excellence with social purpose.
“This portfolio of awards validates the hard work our teams are putting into shaping a customer-focused telecom business that values innovation and social impact,” she said. “These awards show that the industry recognises both our performance and our purpose.”
Recognising Industry Excellence
Established in 2018, the National Technology and Communications Awards have become a benchmark for excellence in digital innovation, service delivery, and corporate social responsibility in Ghana.
Delivering a keynote on behalf of the Presidency, Deputy Chief of Staff Nana Oye Bampoe Addo spoke on the theme “AI-Powered Future: Innovation, Transformation & Impact in Ghana’s Digital Economy.”
“The future of development will be driven by individuals and businesses who evolve to meet the changing times,” she said. “As government works to position Ghana as a hub of innovation and technology, we envision a future where artificial intelligence and humans collaborate to build a sustainable nation.”
A Milestone in Telecel’s Growth Journey
Telecel Ghana’s nine-award triumph comes at a defining moment in its post-rebrand growth strategy, as the company continues to invest in network modernization, digital experience, and community-driven initiatives.
Rita Rockson, Head of Foundation, Sustainability, and External Communications, said the Foundation’s recognition reflects Telecel’s long-term commitment to social progress.
“The DigiTech Academy and our Red Hearts programme reflect our devotion to expanding digital literacy, strengthening inclusion, and building resilience in communities,” she said. “These awards demonstrate that intentional corporate social investment delivers real value — for society and for business.”
Balancing Technology and Humanity
Telecel’s strong performance across both technical and social categories illustrates its dual strategy: enhancing service delivery while positioning itself as a community-centered telecom brand.
With its continued focus on innovation, inclusivity, and customer experience, Telecel Ghana is redefining what leadership means in the digital era.
